FAQ / Support
Frequently Asked Questions. Please, before contact, see if you can find the answer to your question via the FAQ.
Support email: luftrum (a) luftrum dot com
- Bioscape & Lunaris
- Free Field Recordings
- iZotope Iris
- Orders & Payment
- Roland Gaia
- Zebra / Dark Zebra
I need a new download link, can you send?Luftrum2022-01-01T18:51:03+01:00
Do I need the full version of Kontakt, to use Bioscape or Lunaris?Luftrum2022-01-01T18:54:48+01:00
No, not at all. Bioscape and Lunaris are made for the free Kontakt Player so the full version of Kontakt is not required. Both will load without limitations in the free Kontakt Player or the full version of Kontakt. If loaded in the full version of Kontakt v5.6.8 is required for Lunaris and v6.2 is required for Bioscape.
No other software is needed to run Lunaris or Bioscape and with the free Kontakt Player they can be inserted in your DAW like any other VST plugin.
If you are looking into getting the full version of Kontakt, then you can crossgrade to the full version of Kontakt if you own either Lunaris or Bioscape – you save $150 that way, this is possible because both libraries are official Native Instruments 3rd party libraries, read this page for pricing info.
I did not receive product / serial key after orderLuftrum2022-01-01T18:59:16+01:00
The email with the product or serial is sent to the same email address provided at order, so if you order with PayPal it will be sent to your PayPal email. Look in the spam or junk folder before contact.
There is no download link provided for Bioscape and Lunaris, since both are installed and downloaded directly inside Native Access. Just enter serial and click Install and the product will be downloaded and installed to your system.
Do you offer educational or student discount?Luftrum2022-01-01T19:15:55+01:00
We do not offer any educational / student discount, but we have storewide season sales a few times per year where all products are discounted and if you are on the mailing list you will be notified the moment it starts.
New subscribers to the newsletter can also take advantage of an immediate 20% one-time discount, you can subscribe here https://eepurl.com/FGMxP
There is also an automatic cart discount that applies when purchasing more than one product: By adding two products to the same cart you receive 10% off, with three products this is 20% off, and by adding four (or more) products to the same cart gives you 30% discount on the cart total. All of which are automatically applied.
This specific cart discount above is suspended during season sales.
Can I install Bioscape or Lunaris on more than one computer?Luftrum2022-01-01T19:01:33+01:00
Can I sell or transfer my Bioscape or Lunaris license?Luftrum2022-01-01T19:01:54+01:00