Bioscape and Lunaris are installed and updated directly in Native Access and there is no download link. Just open Native Access and choose Reninstall or Update. First time users need to enter the serial number in Native Access and click Install and the instrument will be downloaded and installed on your system.

For all other soundsets, sure we can send a new link. If you can locate your old download link from your original order then check that first, it might still work. We have no account feature on the site so you cannot log in and download yourself, but we can send you new links to all libraries purchased in the past – just drop a message in the chatbox below (bottom right corner of your screen) or send us an email, we need your name and email and the products you want a re-download of.

Expect up to 24 hours of processing, most often sooner.